Privacy policy

    Shortees Print – Privacy Policy

    Last updated: July 7, 2026
    Shortees Print ("we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Shortees Print is powered by Shopify, which enables us to provide the Services to you.
    This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. For the purposes of the UK General Data Protection Regulation (UK GDPR), Shortees Print is the Data Controller of your personal information.
    Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you understand the collection, use, and disclosure of your information as described in this policy.

    1. Personal Information We Collect or Process
    When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. It does not include completely anonymised data. We may collect or process the following categories of personal information:
    • Contact Details: Your name, billing address, shipping address, phone number, and email address.
    • Financial Information: Payment card details (processed securely via our payment gateways), transaction details, form of payment, and payment confirmations.
    • Account Information: Your username, password, security questions, preferences, and settings.
    • Transaction Information: The items you view, put in your cart, add to your wish list, purchase, or cancel, along with your past order history.
    • Communications: Any information you include when sending a customer support inquiry or contacting our team.
    • Device & Usage Information: Information about your device, browser, network connection, IP address, and how/when you interact with or navigate our website (collected via cookies and similar technologies).

    2. Lawful Bases for Processing (UK GDPR)
    Under the UK GDPR, we only process your personal information when we have a valid legal basis to do so. We rely on the following bases:
    • Performance of a Contract: To process and fulfill your orders, manage your account, and handle shipping and delivery.
    • Legitimate Interests: To optimise our website performance, provide customer support, prevent fraud, secure our platform, and conduct targeted marketing where permitted by law.
    • Legal Obligation: To comply with statutory legal requirements, tax obligations, or valid law enforcement requests.
    • Consent: Where you have given explicit consent, such as signing up to receive our marketing newsletters. You can withdraw your consent at any time.

    3. How We Disclose Personal Information
    In certain circumstances, we may disclose your personal information to trusted third parties for legitimate operational purposes, including:
    • Shopify: Our e-commerce platform host, which processes your information to enable the technical operations of our store.
    • Production & Fulfillment Partners: Third-party production networks (such as Printful and our vetted UK print partners) who require your delivery details and custom artwork files to manufacture and ship your products.
    • Payment Processors & Logistics Providers: Secure payment gateways and courier networks used to handle billing and physically deliver your items.
    • Business and Marketing Partners: To support personalised advertising and performance data analytics. These partners handle data in accordance with their own privacy policies.

    4. International Data Transfers
    As our store is powered by Shopify, the personal information you submit may be transferred to, stored, and processed outside of the United Kingdom (including in Canada and the United States). Where data is transferred outside the UK, we ensure that appropriate technical and legal safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are in place to keep your data secure.

    5. Your Rights as a UK Data Subject
    Under the UK GDPR, you possess specific legal rights regarding how your personal data is handled. You have the right to:
    • Access: Request a copy of the personal information we hold about you.
    • Rectification: Request that we correct any inaccurate or incomplete data.
    • Erasure (The Right to be Forgotten): Request that we delete your personal data under certain conditions.
    • Restriction: Request that we limit the processing of your data while a dispute is resolved.
    • Data Portability: Request a digital transfer of your data to another provider.
    • Object: Object to your data being processed for direct marketing or legitimate interests.
    To exercise any of these rights, please contact our support team. We will respond to your request within one calendar month.

    6. Cookies and Security
    We use cookies to enhance your browsing experience, remember your cart items, and analyse our traffic. You can adjust your browser settings to refuse cookies, though this may limit some features of our website.
    We implement strict security measures to protect your account. However, you are entirely responsible for keeping your login credentials safe. We strongly advise that you do not share your username or password with anyone.

    7. Complaints
    If you have any questions or concerns about how we handle your data, please reach out to us directly so we can resolve it. If you remain unsatisfied with our response, you have the legal right to lodge a complaint with the UK supervisory authority:
    Information Commissioner’s Office (ICO)
    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Website: https://ico.org.uk