Terms of service

These Terms & Conditions (hereinafter referred to as "Terms") govern the provision of merchandise printing and related services by Shortees Print (hereinafter referred to as "we," "us," or "our") to our clients (hereinafter referred to as "you" or "your"). By engaging our services, you agree to be bound by these Terms.

1.1. Artwork Requirements: All artwork for standard online store orders must be supplied as a print-ready PNG file. For custom quotes and orders, we accept PNG, JPEG, SVG, and AI files. We reserve the right to request alternative file formats or higher resolution files if the submitted artwork does not meet our production standards.

1.2. Online Mockup Tool & Review: The online mockup generator on our website is for illustration purposes only and serves as an approximate guide. Before any order is sent to print, our team will conduct a quality check to assess its suitability, layout, and resolution. A production member will manually check, align, and optimise every piece of artwork for sizing and quality free of charge. Final print positioning, scale, and alignment are manually optimised by our production team and may vary slightly from the digital mockup preview.

1.3. Client Approval: For custom quotes, production will commence only after we have received your explicit approval of the final artwork proof. Your approval signifies your complete satisfaction with the design, layout, and specifications, and you acknowledge that any errors or omissions present in the approved proof are your sole responsibility. For standard online store purchases, your submission of the order and mockup constitutes your final approval.

1.4. Artwork Responsibility: You warrant that you possess all necessary rights, licences, and permissions for the use of any artwork, logos, or designs submitted to us. You agree to indemnify and hold Shortees Print harmless against any claims, damages, or expenses arising from the infringement of intellectual property rights related to the artwork you provide.

2.1. Production Management: We manage the entire production process, from order placement to dispatch, through our network of trusted and vetted UK production partners. We ensure that all partners adhere to our stringent quality standards.

2.2. Estimated Delivery: The estimated delivery timeframe for most orders is typically 5–10 working days from the date of final artwork approval or order placement. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control, including but not limited to production complexities, material availability, and courier delays. We will endeavour to keep you informed of any significant changes to your delivery schedule.

2.3. Dispatch Notification: You will receive a dispatch notification, including tracking information where available, as soon as your order has been shipped from our production partner. We handle all logistics to provide a seamless and stress-free experience.

3.1. Custom and Personalised Goods: Because all our items are custom printed and manufactured to your specific requirements, we do not accept cancellations, returns, or exchanges once an order has been placed. We are unable to offer refunds or replacements for "change of mind" or for errors made by the customer during the ordering process (such as selecting the wrong size, garment colour, or uploading low-resolution artwork).

3.2. Defective, Damaged, or Incorrect Items: We take great pride in our quality control, but if your garment arrives defective, damaged, or with a clear manufacturing error, we will gladly help make it right.

3.3. Getting in Touch: If something isn’t right with your order, please do not hesitate to contact our team. We will work closely with you to resolve any issues as quickly as possible.

4.1. Inspection Upon Receipt: Upon delivery, you are responsible for promptly inspecting all merchandise for any defects, discrepancies, or damage. We recommend a thorough check of all items immediately.

4.2. Reporting Faults: Any faults, issues, or discrepancies must be reported to us in writing within 14 calendar days of the delivery date. Reports made after this 14-day period may not be eligible for rectification or compensation.

4.3. Definition of Fault: A fault or defect refers to a manufacturing error or a significant deviation from the approved artwork specifications that is not attributable to the inherent characteristics of the product, or minor variations in colour, scale, or print placement that are within standard printing industry tolerances.

4.4. Client-Supplied Artwork Issues: Shortees Print cannot be held responsible for any defects or unsatisfactory results arising directly from errors, low resolution, or incorrect specifications within the artwork or files provided by you. In such cases, the cost of reprinting or rectifying the issue will be borne by you.

4.5. Resolution Process: Upon receiving a valid report of faulty items within the stipulated timeframe, we will assess the issue and, at our discretion, offer a reprint, repair, or refund for the affected merchandise. We may require the return of faulty items for inspection.

5.1. Reorder Process: If you wish to reorder a previous design via our online store, you must create a customer account prior to checkout to save and access your order history. For custom quotes and manual orders, our team can look up your design history to process a reorder or make updates to an earlier run.

5.2. Variations: While we strive for consistency on repeat runs, minor variations between original and reordered items may occur due to standard differences in production batches, garment dyes, or material supplies.

5.3. Artwork & Specification Changes: Any modifications to previously approved artwork, quantities, product types, or specifications for a reorder will necessitate a new artwork verification process and may impact pricing and delivery schedules.

6.1. Currency & VAT: All prices quoted are in Great British Pounds (GBP). Unless explicitly stated otherwise, prices are exclusive of Value Added Tax (VAT), which will be added at the prevailing rate where applicable.

6.2. Payment Terms: Full payment for all services and merchandise is due at the time of order placement, unless a separate credit agreement or payment schedule has been formally agreed upon in writing between Shortees Print and you.

6.3. Price Adjustments: Prices for future orders are subject to change based on fluctuations in material costs, production expenses, and market conditions. We will endeavour to provide transparent pricing for all new orders.

Shortees Print operates as your dedicated managed merchandise partner. We are committed to meticulously handling every detail of your order, ensuring clear and proactive communication throughout the process, and delivering merchandise that meets your expectations. Your satisfaction and a smooth, stress-free experience are paramount to our service philosophy. We aim to build lasting relationships based on trust, quality, and exceptional service.